Melbourne Body Corporate Management (MBCM) has been a leader of the strata management industry for over 26 years with 47 highly successful and prominent franchisees that are leaders in their own right, in their local communities.
Our brand and our franchisees differentiate themselves from the rest of the industry on the basis of the quality of service that they provide to our clients, their accessibility as local operators and their access to proven processes/systems developed over many years. Our brand promise "Leaders of our industry - in your community" reflects the synergy between our brand and our franchisees and it is truly unique in the strata industry.
The Strata industry
The strata management industry continues to lead the property services industry as it has proven extremely resilient during the global downturn with nearly 90% of all managers, nationally, reporting positive revenue growth during the GFC. From our perspective, 100% of MBCM franchisees have enjoyed revenue growth for many years with no signs of this changing. Such is the success of our model, we are almost 100% "home grown" with most franchisees having acquired their franchise from a family member or a friend.
As a direct result of our success, MBCM is experiencing excellent organic growth and this will be complemented in the near future with core growth in new territories and regions.
MBCM believes that the success of the brand lies inherently in a mutually beneficial relationship and the business performance of both the franchisor and the franchisees. Because of this understanding, the MBCM franchise model has been developed to ensure that our franchisees achieve their personal and financial goals whilst at the same time, promoting and growing the MBCM brand. As our franchisees succeed, the relationship between franchisor and franchisees strengthens and moreover, our business success is further enhanced.
Franchise support starts with our extensive training and induction program. From the very start, franchisees learn about the MBCM values, the systems, processes and business practices and how to apply these to start, maintain and grow a successful MBCM franchise.
Training will not stop after the initial training period and we are committed to ensuring our franchisees ongoing professional development through:
• Regular business monitoring and coaching
• Comprehensive manuals
• Self-monitoring tools
• Franchise meetings
• Regular communications
• Industry updates & Legal updates
As an MBCM franchise, you will also benefit from:
• All the processes and systems needed to efficiently operate your business
• A strong customer focus with value for money at the forefront of everything we do
• A strong online presence
• A strong corporate culture where our core values of empathy, community spirit, success, innovation and ethics are always at the forefront
• Extensive induction period, training programs, ongoing support mechanisms and professional development of our franchisees
• Industry leading MBCM proprietary management software
• Access to industry leading preferred supplier arrangements
Who should apply for a MBCM franchise?
We believe that our franchisees and their staff are our greatest asset and are the pipeline through which the MBCM brand will pass to the final consumer. Consequently, we are looking for "hands on" motivated individuals who aspire to own and operate efficient, effective and profitable strata management businesses.
Because of this understanding, the MBCM franchise model has been developed to ensure that our franchisees achieve their personal and financial goals whilst at the same time, promoting and growing the MBCM brand.
You don't need a background in Owners Corporation Management to become an MBCM Franchisee, but you do need to demonstrate a successful record in running a business or leading a team within a corporate environment. And you do need to be prepared to engage in the day- to- day running of your business.
Our experience has shown that it takes a special person to be a successful MBCM franchisee and our selection process is designed to recruit the best franchisees based upon a range of personal qualities, experience and above all, a desire to grow and succeed. Your success as a MBCM franchisee will be underpinned by your:
• Business planning skills and financial acumen
• Computer Skills
• Personal / Professional presentation (including public speaking)
• Resilience, patience, ethics and reliability
• Organisational skills including effective meetings
• Communication Skills - written and oral
• Interpersonal, sales and networking skills
• Service orientation
• Industry knowledge / experience
"Many of the franchised businesses I looked at required a huge upfront and ongoing investment, and little protection from competitors and economic fluctuations. MBCM required a relatively smaller investment while offering growth in an ever expanding market".
Greg Honeyman, MBCM Ballarat
"For my family, I can say in all honesty that taking on this franchise was the best thing that ever happened to me... and now my son owns his own franchise".
Mark Bourke, MBCM Kew, Doncaster and Hawthorn
"We started with a new franchise in a new area and we have grown the business considerably. We couldn't be happier with our business".
John and Dawn Bowers, MBCM Rosebud
“We own two franchises, the City of Melbourne and also Northcote. This provides a blend of high rise clients, commercial, mixed use as well as older style strata properties - all of which are profitable. After fifteen years, the business is still growing and we are delighted with our investment".
Brendan Ryan, MBCM City & Northcote
For more information on becoming an MBCM franchisee, please download and complete the application form (link) or contact the Franchise Operations Manager on 03 9560 0770 or firstname.lastname@example.org